Customer Support Representative

About the role

Deliver outstanding omnichannel customer experiences across chat, email and voice. You’ll own conversations, escalate when needed, and help improve processes.

Responsibilities

• Respond to customers across chat, email and phone.
• Maintain high quality and SLA metrics.
• Collaborate with product and ops teams to improve flows.

Qualifications

• Excellent written and verbal communication.
• 1+ years in customer support or contact center.
• Empathetic, organized, and process-oriented.